Aberdeen Sports Village
13 October 2017
First in quality award for Aberdeen sports facility
Aberdeen Sports Village, which is based on the city’s Linksfield Road, is the first facility in Scotland to have passed the toughest assessment offered by Sport Scotland’s leading national quality scheme, Quest.
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge all leading leisure centres in the UK. ASV has achieved Quest Stretch, which is only available to high performing centres, and is the highest possible achievement.
In order to qualify for a Quest Stretch assessment, centres must have been rated ‘Excellent’ in their previous Quest assessment. To achieve the top award, ASV went through a two-day assessment plus a mystery visit. To make the process even tougher, managers were not informed when the assessor or mystery visitor would be arriving.
ASV was particularly commended by Quest on its programme for older people, Evergreens, which helps participants remain active for longer, as well as its opportunities for children and disabled people.
Duncan Sinclair, CEO for ASV, said: “Everyone at ASV is dedicated to providing the best service and facilities for all of our customers. We are delighted to achieve this award, as it is a testament of the high standards we strive to provide.
“Quest is an ongoing programme, which looks not just at our customer service but also the important work we do developing sporting opportunities in the community. Congratulations to all staff and volunteers at ASV, this award is very well deserved.”
Quest’s operations director, Caroline Constantine, said: “Quest Stretch is the highest accreditation that can be achieved and as such it is an extremely demanding process. By meeting Quest Stretch’s very high standards, ASV has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest Stretch accreditation helps them do just that.”